NA sitting: Citizens’ complaints, denunciations promptly handled

The National Assembly (NA) discussed at the hall the results of receiving citizens, and handling their complaints and denunciations in 2023 as part of its ongoing sixth plenary session on November 22 morning.

NA sitting: Citizens’ complaints, denunciations promptly handled -0
An overview of National Assembly's ongoing sixth plenary session (Photo: VNA)

The National Assembly (NA) discussed at the hall the results of receiving citizens, and handling their complaints and denunciations in 2023 as part of its ongoing sixth plenary session on November 22 morning.

In a report on the results, head of the NA Standing Committee's Ombudsman Commission Duong Thanh Binh said that since the beginning of this year, the number of citizens visiting NA's agencies and Delegations of NA deputies to make complaints and denunciations increased by 1,615 from 2022. There were also 102 more cases involving large number of complainants. He added that the number of written complaints sent to the NA rose by 1,384.

The complaints and denunciations mainly related to land and construction management, compensation in land clearance, apartment management, and violations of environmental regulations.

Binh said that the work of receiving citizens, handling complaints and supervising the settlement of citizens' complaints and denunciations has been carried out by NA agencies and delegations more and more effectively.  

Many pressing and urgent issues in society, and difficulties and obstacles in implementing policies and laws in practice have been promptly reported to competent agencies for consideration and settlement. Many complicated cases which involve a large number of people have been handled by competent agencies, thus helping strengthen people's trust in the Party and State and demonstrating the roles and responsibilities of NA agencies and delegations.

To improve the effectiveness of the works, the NA Standing Committee proposed that the Government and the Prime Minister direct ministries, sectors and People's Committees of provinces and cities to continue effectively implement the NA Standing Committee’s recommendations in Resolution No. 623/NQ-UBTVQH15 on continuing to strengthen effectiveness and efficiency in implementing policies and laws on receiving citizens and addressing their complaints and denunciations.

Government Inspector General Doan Hong Phong reported to the NA that in 2023, over 391,500 citizens have come to administrative agencies to complain, denounce, and report on 294,909 cases, while courts at all levels have received 285 complainants related to 253 cases.

Administrative agencies have handled 428,955 out of 453,097 received petitions. 

In terms of complaint settlement, 17,463 out of 21,374 cases, or 81.7%, have been handled, while 6,618 out of 7,666 cases related to denunciations, or 86.3%, have been addressed.

Delivering the NA's assessment of the Government's report on citizen reception and settlement of complaints and denunciations in the administrative fields, this year, Chairman of the NA Committee on Legal Affairs Hoang Thanh Tung said that the Government's report has comprehensively reflected the performance of state administrative agencies, People's Court, People's Procuracy, and Government Inspectorate in accordance with the legislative body’s requirements.

He noted the improvements made in the work, adding that many outstanding problems that have existed for many years remained unsolved. Therefore, the NA Committee on Legal Affairs requested that the Government further clarify the settlement of those problems and identify the agencies and localities with poor performance in the work as well as specific measures to create breakthrough changes in those places.

VNA

Other News

National Assembly Chairman urges renovation in leadership, working style

National Assembly Chairman urges renovation in leadership, working style

The NA's Committee for Cultural and Social Affairs has moved fast to reshuffle its organisation after the 14th National Party Congress and the election of deputies to the 16th NA, updating its work agenda to match new directives set out in the resolutions of the 14th National Party Congress and the first Congress of the NA Party Organisation for the 2025–2030 term.

Vietnam treasures ties with Croatia: PM

Vietnam treasures ties with Croatia: PM

Vietnam and Croatia should strive to double bilateral trade turnover from the current level of 161 million USD; study the establishment of a Joint Committee on Economic Cooperation to create a long-term, stable, and effective framework for collaboration, said Prime Minister Le Minh Hung.

President Ho Chi Minh's enduring legacy highlighted at Venezuela commemoration

President Ho Chi Minh's enduring legacy highlighted at Venezuela commemoration

Vice President of the United Socialist Party of Venezuela (PSUV) Jesús Faria expressed deep admiration for President Ho Chi Minh and Vietnam’s indomitable struggle for national independence. He described President Ho Chi Minh as an immortal symbol of 20th-century national liberation movements, whose legacy continues to inspire leftist parties, progressive movements, and peoples across Latin America, including Venezuela.

Vietnam proposes key cooperation orientations at BRICS Foreign Ministers' Meeting

Vietnam proposes key cooperation orientations at BRICS Foreign Ministers' Meeting

Deputy Foreign Minister Nguyen Minh Hang shared Vietnam’s approach to building an independent and self-reliant economy linked to deep international integration, while proposing several key areas for enhanced cooperation between BRICS and partner countries at the Expanded BRICS Foreign Ministers' Meeting that opened on May 14 in India.

Vietnam asks parties to respect its sovereignty over Truong Sa

Vietnam asks parties to respect its sovereignty over Truong Sa

PSNews - The spokesperson stated that the dispatch of personnel by relevant parties to features belonging to Truong Sa without Vietnam’s permission constitutes a violation of Vietnam’s sovereignty under international law. She stressed that such actions run counter to the Declaration on the Conduct of Parties in the East Sea (DOC) as well as ongoing efforts by countries to negotiate a Code of Conduct in the East Sea (COC).

Hanoi to host ASEAN Future Forum 2026 in mid-June

Hanoi to host ASEAN Future Forum 2026 in mid-June

PSNews - Vietnam’s proposals placed the highest priority on ensuring a peaceful and stable environment conducive for continued sustainable development and improving the well-being and happiness of the ASEAN people. They were praised by member states and incorporated into the core contents of the ASEAN Leaders’ Statement on the response to the Middle East crisis.

Vietnam promotes cooperation with United Nations on crime prevention

Vietnam promotes cooperation with United Nations on crime prevention

Vietnam highly values the support of the United Nations Office on Drugs and Crime (UNODC) in strengthening national capacity in crime prevention and criminal justice, drug control, and addressing emerging challenges, particularly cybercrime, said Ambassador Vu Le Thai Hoang.

Party, State leader calls for consolidation of central steering committees on legal, judicial reform

Party, State leader calls for consolidation of central steering committees on legal, judicial reform

Consolidating the central steering committees for institutional and legal reform and for judicial reform is necessary in order to streamline organisational structures without reducing responsibilities, while ensuring clear accountability, measurable outputs and concrete results. Following the restructuring, the body will be renamed the central steering committee for institutional improvement and law enforcement, with the Party General Secretary and State President serving as its head.

Vietnam strives for substantive outcome at NPT review conference

Vietnam strives for substantive outcome at NPT review conference

At the meeting this week, Ambassador Viet briefed the UNGA President on developments during the first two weeks of the conference. He stressed that the current international geopolitical landscape poses numerous complex challenges, while reaffirming Vietnam’s determination, together with other member states, to promote substantive and balanced outcomes at the conference.

Top leader of Vietnam receives Vientiane official in Hanoi

Top leader of Vietnam receives Vientiane official in Hanoi

The host leader stressed that cooperation between localities, particularly between the capitals of Hanoi and Vientiane, plays an especially important role as a pioneering force in effectively implementing the foreign polices of the two Parties and States, while also serving as a bridge between politics and development, as well as between strategy and concrete action.