Banking sector faces client ‘confidence crisis’

Commercial banks, which have suffered because of huge bad debts, have had to deal with another problem – the ‘confidence crisis’ caused by a series of recent phishing attacks
A local newspaper quoted an analyst as saying that banks provide services based on consumer confidence, but that is being challenged. 
The news about a business which complained that it lost VND26 billion from its account at VP Bank has become a hot topic of discussion among the public. 

In fact, the problem happened in July 2015, but the dispute between the client and VP Bank still has not been settled. 

A local newspaper quoted an analyst as saying that banks provide services based on consumer confidence, but that is being challenged.
A local newspaper quoted an analyst as saying that banks provide services based on consumer confidence, but that is being challenged. 
When Tran Thi Thanh Xuan, director of the Ba Huan Investment & Development Company, headquartered in HCM City, came to VP Bank to withdraw cash, she discovered that VND26 billion had disappeared from the company’s account.
Meanwhile, VP Bank affirmed that the amount of money lost was VND11.3 billion.
In an official reply, VP Bank said it was necessary to launch a criminal investigation to clarify the case. The bank also stated that it was necessary to ensure clients’ interests.
While the case is still under investigation, the rumors about other scandals of the bank have appeared on the internet, raising concerns.
Prior to that, in early August, Hoang Thi Na Huong, a client of Vietcombank, one of the largest commercial banks, complained that she lost VND500 million from her account. After Huong, other clients of Vietcombank complained that they lost from several millions to tens of millions of dong. 
Vu Thanh Phuong in HCM City reported that he lost VND20 million and Le Thi Quynh Nga said she lost VND10 million.
Most recently, Tran Thi Thanh Phuc in Hanoi reported that VND4 billion in her account at SCB was remitted to a beneficiary in November 2015 through an order to pay but she  did not make the transaction.
Analysts said that cyberattacks in the banking sector happened regularly around the world. The banking sector ranks third among business fields in the number of cyberattacks, according to IBM.
A ‘confidence crisis’ has occurred , according to analysts, because of the banks’ unreasonable reactions in the cases.
Nga said after discovering the loss on August 19, she immediately contacted Vietcombank and asked them to block the account.
However, she was told by a Vietcombank officer to come to Vietcombank Bien Hoa branch on August 22 to have the case settled. 
“When I asked if I can get the money back, the officer could not give me an answer,” Nga said.
VietNamNet Bridge

Other News

Private economic sector poised for breakthrough growth

Private economic sector poised for breakthrough growth

More than a year after the Politburo's Resolution No. 68-NQ/TW on private sector development came into effect, expectations now extend beyond increasing the number of enterprises. The goal is to build a stronger business community with greater resilience, larger ambitions and the capacity to compete in global supply chains.

Vietnam remains ASEAN growth leader in 2026 despite global headwinds: WB

Vietnam remains ASEAN growth leader in 2026 despite global headwinds: WB

Vietnam is expected to remain one of ASEAN’s fastest-growing economies in 2026, supported by resilient exports, strong investment inflows and an ambitious reform agenda, despite mounting global uncertainties, according to the World Bank’s latest Vietnam Economic Update released on May 15.

Ministry establishes monitoring framework for carbon market

Ministry establishes monitoring framework for carbon market

Under a new circular, the exchange of greenhouse gas emission quotas and carbon credits is conducted on the domestic carbon credit exchange through the carbon trading system, which is interconnected with the national registration system.

Biofuel ready for nationwide rollout

Biofuel ready for nationwide rollout

For biofuels, particularly E10, to develop successfully, stronger and more coordinated policies are needed, especially pricing mechanisms capable of creating a sufficiently attractive gap between E10 and mineral-based petrol, an expert has said.

Vietnamese farm produce promoted at African investment, trade forum

Vietnamese farm produce promoted at African investment, trade forum

The 12th Africa Forum for Investment & Commerce (AFIC 12) opened in Algiers, the capital of Algeria, on May 9, drawing around 2,000 participants, including officials, economists, businesses, financial and development organizagtions from 43 African countries and international partners, including Vietnam.

Int'l medical, pharmaceutical expo opens in Hanoi

Int'l medical, pharmaceutical expo opens in Hanoi

The exhibition, which runs until May 9 at the Hanoi International Centre for Exhibition, showcases advanced products and technologies across a range of fields, including pharmaceuticals, drug manufacturing machinery and equipment, medical devices, hospital and clinic services and dental equipment.

Mega projects to transform Ho Chi Minh City urban landscape

Mega projects to transform Ho Chi Minh City urban landscape

Leading the charge in this massive building spree is the new central city square in the core of the Thu Thiem new urban area. Spanning more than 20 ha, it’s the crown jewel of the Central Square and new administrative center complex.

Vietnam establishes itself as one of region’s most dynamic manufacturing and supply bases

Vietnam establishes itself as one of region’s most dynamic manufacturing and supply bases

The country’s stable political and economic environment provides a critical foundation for long-term sourcing strategies. At the same time, Vietnam has demonstrated a strong ability to scale up manufacturing, supported by a continuously expanding industrial base capable of meeting both high-volume demand and increasingly complex technical and quality requirements.

Vietnamese pomelos gain broader access to Australian market

Vietnamese pomelos gain broader access to Australian market

The update by Australia’s Department of Agriculture, Fisheries and Forestry to its Biosecurity Import Conditions system (BICON) on April 10, officially setting out import conditions for Vietnamese pomelos, is regarded as a major milestone in market access efforts.

Vietnam's industry spearheads transition to circular economy

Vietnam's industry spearheads transition to circular economy

The circular economy is no longer just a policy choice. It has become an inevitable trend for delivering sustainable and green growth, sharpening competitiveness at home and abroad, and meeting Vietnam’s net-zero emissions target by 2050. It is now a prerequisite to sustain long-term economic expansion, particularly in industrial production and supporting industries.

Nearly 100 tonnes of Vietnamese fruits, vegetables airlifted to UAE

Nearly 100 tonnes of Vietnamese fruits, vegetables airlifted to UAE

Vietnamese fresh produce and processed foods are increasingly recognised for their quality, with items such as cashew nuts, coffee and spices gaining popularity among Middle East consumers. In 2025, Vietnam’s farm produce exports to the UAE exceeded 445 million USD, up nearly 24% year-on-year.